iOS 2FA prompts

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jjo5555
jjo5555
Community Member
in iOS

Using face ID as well. Why do I get the 2FA prompt every now and then. If I'm authenticating with my biometrics on an already approved device I do not expect to go through the 2FA route again. This should for new devices or unusual logins.
What is going on and how often am I going to have to jump through this loop? It's been 2 days with 1Password and it's not been a good start. So much wrong.

1Password Version: Not Provided
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Comments

  • ag_tommy
    ag_tommy
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    @jjo5555

    That's not what I would expect to happen. I'd like to ask you to create a diagnostics report from your device and let us take a look at the logs. Something seems amiss.

    Sending Diagnostics Reports

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • A link to this thread: https://1password.community/discussion/120235/ios-2fa-prompts

    • Your forum username: jjo5555

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.
      The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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