1password browser extension not communicating with the 1password app

hi it is getting frustrating that i need to login twice to 1password to make it work properly once on the browser and the other on the app
reason being when i need to use safari and chrome . i tried to uncheck and check the setting " integrate with 1password app " when i close the browser it stops working again


1Password Version: 7.8.4
Extension Version: 2.0.1
OS Version: os x
Sync Type: icloud

Comments

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @David Cher ,

    Can you please try restarting both 1Password and Chrome as follows:

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
    2. Quit Chrome by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open Chrome and test if it is working properly.

    In case that didn't help, we'll need to investigate further why this is not working. Please send us the following to support+extensions@1password.com:

  • David Cher
    David Cher
    Community Member

    logs sent over

  • ag_yaron
    ag_yaron
    1Password Alumni

    Thanks, we'll investigate as soon as we can, but might take a little while as it is the weekend (and tomorrow is a holiday) :+1:

This discussion has been closed.