Safari extension not working after automatic update
Safari password fields shows locked 1PW icon. Taskbar dropdown menu says to turn on 1PW extension in Safari. In Safari, 1PW 7.8.1 is selected. When I deselect it, close Safari, reopen Safari and re-select it, nothing changes.
1Password Version: 1Password 7 Version 7.8 (70800001) Mac App Store
Extension Version: Not Provided
OS Version: 10.15.7
Sync Type: iCloud
Referrer: forum-search:safari extension not working
Comments
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Please give the Mac a restart. That should help.
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Same issue here. Restart helps but breaks again after using once or twice.
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MacOS 11.2.1 and 1Password 7.8.1 ...I have the license version via download. I think it was accidentally overwritten by the Mac App Store version. Seems to be working okay now after deleting the application and re-installing from your site.
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Can you try hiding your 1Password purchase on the Mac App Store: https://support.apple.com/en-us/HT201322 *Only do this for the Mac version. Doing that should stop the accidental updates from that store.
- This is a step I found years ago on an Apple support community. It's not an approved method from Apple but has served me well over the years. I hope you'll find it equally as helpful. With it being an unofficial workaround, we do not have it documented on our site. I can't guarantee it will work or continue to work, but I have never had another problem with my updates since taking this step.
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Thank you. Hopefully that resolves it.
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:+1: :chuffed:
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Bump - Same problem.
1Password 7.8.1 latest update has broken functionality.
- 1Password mini icon in menu bar - when clicking on it, nothing happens. Right click offers reduced options:
https://www.dropbox.com/s/7fpnaa8phheszah/Screen Shot 2021-04-24 at 2.11.05 PM.png?dl=0 - Regular 1Password app does not offer to take me to, or autofill, login credentials like it used to.
- For several days, I was getting the Finder error message "1Password is not installed in your applications folder" when indeed it is. Finally clicking on "Ignore" has stopped the error message, but obviously would prefer not to lose functionality.
- Not finding any information in the Support website on this issue.
Not sure how to proceed at this stage apart from completely deleting 1Password and starting over again.
0 - 1Password mini icon in menu bar - when clicking on it, nothing happens. Right click offers reduced options:
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Restart the Mac. Others here in the community have had the same trouble, and that step provided the quickest resolution.
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Thanks for the input but unfortunately that has not changed the situation. Still not performing as expected.
Will try re-installing from website.
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Please let us know how it goes.
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Thanks for responding. A restart has fixed the problem. So far ( 2 days after restart), the problem has not resurfaced. Thanks again!
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That's great to hear @drdredsnomo, thank you for the update :)
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I'm having the same issue with MacOs (Big Sur) and Safari, and while restarting the computer works, it's getting very annoying having to restart my computers every time theres an update. When is this expected to be fixed?
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@ag_ana I have tried that on previous occasions and no, it doesn’t fix it. I have also tried disabling the extension, closing safari and 1password, reopening and re-enabling and nothing. The only thing that fixes the extension after 1Password is automatically updated from the App Store is restarting the computer.
This happens in Catalina and Big Sur.
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Thank you for the confirmation @nievesj! The next time it happens then, before you reboot, I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
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