Blocking On Internet Access (Presumably cache.agilebits.com) During (At The Very Least) Search

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jfelchner
jfelchner
Community Member
edited November 2020 in Mac

I recently had my internet connection go out. To be clear, it wasn't that my interface (Wifi) wasn't connected, it was that my internet connection was unavailable at my router.

During this time, 1Password was completely unresponsive. My assumption is that in order to display the results, 1Password is blocking on a connection to cache.agilebits.com in order to show the icons.

Once my connection was restored, the unresponsiveness went away.

Obviously the app needs to reach out to cache.agilebits.com to see if there are icon updates, but it certainly shouldn't block the UI.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @jfelchner

    Are you able to reproduce this issue? I disconnected my router from the internet and was able to continue using 1Password as expected without unresponsiveness. Thanks.

    Ben

  • jfelchner
    jfelchner
    Community Member
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    I just sent an email to support+forum@agilebits.com

  • jfelchner
    jfelchner
    Community Member
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    Also just to be clear this is not just a beta issue.

  • ag_ana
    ag_ana
    1Password Alumni
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    @jfelchner:

    Thank you! Have you received a ticket number already?

  • jfelchner
    jfelchner
    Community Member
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    @ag_ana this was resolved and this can be closed. Thank you.

  • ag_ana
    ag_ana
    1Password Alumni
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    Understood, thank you for the update :)

This discussion has been closed.