Windows app: can't login in

Hi,
I wanted to give 1Password another try. So i've created a new account, installed browser extension (working perfectly). And finally installed the latest Windows application = the application refuse my password. I've tried uninstall and reinstall it, same result I can't sign in.
Maybe it detects a previous installation with a different account?


1Password Version: Not Provided
Extension Version: 2.0.1
OS Version: W10 20H2
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    edited June 2021

    Hi Arnaud!

    It sounds like your 1Password for Windows app is still expecting your old credentials. Can you try resetting the app on this device?

    How to reset the 1Password app on a specific device

    You will then be able to enter your new account credentials when you relaunch the app ;)

  • _Arnaud_
    _Arnaud_
    Community Member

    Thank you!

    It works correctly now :)

    Have a nice day!

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome Arnaud! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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