I cannot get Touch ID to work (again) on Firefox 89.0.1, Password manager browser ext. v 2.0.2

Options
Evelien
Evelien
Community Member
edited June 2021 in 1Password in the Browser

On my macbook air, big sur 11.4. I cannot get Touch ID to work (again) on Firefox 89.0.1, Password manager browser ext. v 2.0.2
Can you help me?

1Password Version: 7.8.5
Extension Version: 2.0.2
OS Version: OS X 11.4
Sync Type: Not Provided
Referrer: forum-search:firefox touch id

Comments

  • ag_chantelle
    ag_chantelle
    Options

    @Evelien

    First, let's check that integration is properly enabled:

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, toggle "Integrate with 1Password app" off and on again.

    We'll then want to make sure we fully quit and relaunch both 1Password and your browser:

    1. Quit 1Password completely by holding down Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar beside the  logo.
    2. Quit your browser:
    3. Open and unlock 1Password.
    4. Open your browser and test again to see if the issue is resolved.

    Let me know how it goes!

  • Evelien
    Evelien
    Community Member
    Options

    @ag_chantelle
    Wow, that worked!! I'm super happy. Thanks for your help.
    Evelien

  • ag_chantelle
    ag_chantelle
    Options

    @Evelien

    I'm glad to hear things are working for you now. Feel free to reach back out if you have any issues, we'll be here to help! :)

This discussion has been closed.