I paid but my account is still frozen

I made a 1 year in-app purchase through Google Play.I have subscribed to your 1-year application in Google Play subscriptions. But when I log into the app it says my account is "frozen". The app tells me I have to pay again. It gives an error message "You already have a subscription" when I try to make an annual payment. In short, I made the payment, but I cannot use the application.
Although I sent multiple emails about this situation, I did not receive a reply? Please help me.

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  • My subscription in the photo below.

    I have already sent the invoice information via email.

  • ag_tommyag_tommy

    Team Member
    edited July 2021


    I found your support ticket. I see you are being helped by my email colleagues. Please continue the discussion there. Please do not send repeated messages. Each time you do you push yourself to the back of the queue. We answer tickets in the order received. So with repeated emailing you're pushing yourself to the back. We will reply as quickly as possible.

    I am closing this conversation as we have a direct line of communication going.

    ref: VAY-75715-631

This discussion has been closed.