Manage exist account with family

She already has a personal account with a paid subscription. After I invited her, it asks her to create a new account with a new master password. But she already has an account. How do I invite her without letting her create a new account (and lose all her old passwords)? Will she get a refund after she joins in (since she pays personal subscription already)?

1Password Version: 7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_tommyag_tommy

    Team Member


    We don't discuss account details in the forum for your privacy and safety. However, you're always welcome to reach out to our billing team. Please use [email protected] to do so. While you're chatting with them perhaps we can help you sort those setup issues. We look forward to hearing from you.

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