Very slow now

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gravity47
gravity47
Community Member
in Browsers (Edge, Chrome, Firefox, etc.)

At some point over last month or so, the browser extension for Edge became very slow. I was using the native production version of Edge, so thought maybe I'd switch to the Beta version from Chrome store, and see the same slowness.

This "slow" is to login, so it takes ages before I am authenticated and can search within 1password.

Edge v91.0.864.67

1Password Version: Not Provided
Extension Version: 2.0.5
OS Version: Windows 10 Enterprise, 21H1
Sync Type: Not Provided

Comments

  • ag_chantelle
    ag_chantelle
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    @gravity47

    To help us pin down the unlocking issue, I'd like to ask you to grab a console log from your browser:

    https://support.1password.com/cs/extension-console-log/

    Send it to us at support+x@1password.com with a link to our current discussion. One of our team members will have a look and let you know what we find.

  • gravity47
    gravity47
    Community Member
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    Done.

  • ag_chantelle
    ag_chantelle
    Options

    Thanks @gravity47 - I found it! Let's continue our conversation via email. :)

    ref: VWR-54244-353

  • chaosphere_mk
    chaosphere_mk
    Community Member
    Options

    Hi there. I am having this exact same issue and noticed it started around the exact time as the OP. Can I get help too? It would be nice if a resolution was posted on here so it could be searchable for others moving forward.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @chaosphere_mk:

    Absolutely, we are happy to help. Have you sent us a console log already?

This discussion has been closed.