Just subscribed, but the personal vaults are frozen, while the business vaults are fine
Hi, I set up the account for my small company. We recently subscribed to the Business Plan, but my account in the Mac app is both frozen and fine. It seems that the side that has my Personal vault is frozen. Everything else is fine.
The sign-in addresses are different, so I imagine it thinks these are different accounts, but they are attached to the same email address. What do I need to do to merge these two accounts and thaw out the frozen side?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
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To avoid sharing your account information here, can you send us an email to
support@1password.comfrom your account's registered email address, so we can continue the conversation there? Some users are able to take advantage of a personal plan while using a business plan. If that's the situation for you this link may help.Get a free 1Password Families membership when you use 1Password Business
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Thanks @ag_tommy. Sending email now....
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We look forward to helping. Have a good one.
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