1password Chrome Extension stuck "LOADING"

I sign in using the 1PassApp but when I click on the Chrome Extension it says gets stuck "loading" I have checked and I am running the CNG Key Isolation service. What else would cause this?


1Password Version: 7.7.810
Extension Version: 2.04
OS Version: Win10
Sync Type: Not Provided

Comments

  • PeterG_1P
    edited July 2021

    Hi @theredmoose 👋

    There's a couple reasons this might be happening. If it's alright with you, I'd like to ask you for some diagnostics so we can determine what's going wrong with 1Password on your device.

    How to send a 1Password diagnostics report

    If you send us an email at support+windows@1password.com, I'll be happy to get that going!

  • BobCooper
    BobCooper
    Community Member

    Been Having the same problem with loading the extension in Chrome and MS Edge, running latest Windows 10 , is there a fix,?

  • ag_ana
    ag_ana
    1Password Alumni

    @BobCooper:

    We can certainly take a look for you too. Have you emailed us a diagnostics report already?

  • BobCooper
    BobCooper
    Community Member

    No I have not, how do I do that ?

  • ag_ana
    ag_ana
    1Password Alumni

    @BobCooper:

    You can find the instructions in Peter's post above :+1:

  • BobCooper
    BobCooper
    Community Member

    Been Having the same problem with loading the extension in Chrome and MS Edge, running latest Windows 10 , is there a fix,?

  • BobCooper
    BobCooper
    Community Member

    sent

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you @BobCooper! Have you received a ticket number already?

  • BobCooper
    BobCooper
    Community Member

    No I have not, how do I do that ?

  • BobCooper
    BobCooper
    Community Member

    Yes for the ticket. Thank you

  • ag_ana
    ag_ana
    1Password Alumni

    @BobCooper:

    Great! Can you please post that ticket number here, so we can connect your email with this forum discussion? Thank you!

  • BobCooper
    BobCooper
    Community Member

    [#XUN-92556-212]

  • ag_ana
    ag_ana
    1Password Alumni

    @BobCooper:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: XUN-92556-212

This discussion has been closed.