Why is touch ID disabled?

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David_
David_
Community Member
in Mac

Hi,

Why is touch id disabled in the 1password preferences? The apple watch box is active but touch id is greyed out.

Thanks,

David

1Password Version: 7.8.7
Extension Version: 7.8.7
OS Version: macOS 11.5.1

Comments

  • ag_tommy
    ag_tommy
    Options

    @David_

    I would suggest heading over to System Preferences > Touch ID: Uncheck/disable the box for unlocking your Mac and then enable it. You will need to enter your macOS user password in the authentication prompt. Follow that with checking 1Password to make sure Touch ID is enabled within the app. 1Password > Preferences > Security.

    I have seen this occur occasionally after macOS updates.

  • David_
    David_
    Community Member
    Options

    Bingo! Thanks, Tommy!!

  • Dave_1P
    Dave_1P
    Options

    @David_

    On behalf of Tommy, I'm happy that Touch ID is working for you again. :)

This discussion has been closed.