I've looked around and I don't think I've seen this particular issue in another thread. My wife has enrolled biometric unlock using the fingerprint scanner for her Galaxy S21 multiple times, and every time the app eventually goes back to requiring the master password. It seems to be acting as if the biometric unlock were the same as a PIN.
Does the fingerprint scanner on the S21 not meet the same security standards or something? Are we perhaps not tweaking the settings just right? I know from my device and other threads around the forum that once biometric unlock is enabled, it should not require the master password again without circumstances that are more extreme than regular, everyday use.
Because it isn't my phone and her work keeps her pretty busy, I'm hoping for some help on the best way to troubleshoot this so I can effectively figure it out without being too much of a bother to her. Or, if it is just the nature of her S21, then I'm hoping for advice on some "best practices" options to make unlocking 1Password more convenient for her.
The app version is 7.7.7
Her phone is running Android 11