Unable to open vault on android app

philippk
philippk
Community Member

Hello all,

I am a new 1password-user. I have different vaults configured and some of them are shared between my family. The desktop-client (linux) is working as expected, but I have problems opening the vaults on the android app:

  • Open 1password on android
  • select one of the stored passwords
  • App crashes

Any help is appreciated.
Philipp

Versions used

  • Samsung Galaxy S9+, Android 10
  • 1password Version 7.7.7

1Password Version: 7.7.7
Extension Version: Not Provided
OS Version: Android 10

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @philippk!

    I would like to ask you to generate a diagnostics report from your Android device after a crash and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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