Failed to switch to an individual account.
My trial period has completed. I’m trying to switch to individual account and subscribe and I see the following error:
Failed to switch to an individual account.
ServerError: 438
Session: GWK5IZASQFE3FCXJH7TVDWNVVY
Time: 2021-02-14T16:20:24.209Z
Comments
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Hi @mbar! Welcome to the forum!
We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
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Hello,
I have a family account but I'm the only one to use it so I would like to switch to an individual account. But every time I try to do it I get this error message "Failed to switch to an individual account" ServerError : 438
Could you please help me with that?Thank you
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