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Cannot unsubscribe from iOS in-app-purchase

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naveenbharathi
naveenbharathi
Community Member
in Memberships

I subscribed to 1password Individual account through iOS in-app-purchase. I have been using it for around 6 months and now I want to convert it to a Family account. Through the community and blogs, I learnt that to do so, I first have to cancel my subscription from my apple account. I unsubscribed it and on sept 3, my subscription ended. But when I look at https://my.1password.com/billing, it still says my subscription is active. But Apple account says my subscription has expired. @1PasswordTeam please help me with it.

1Password Version: Not Provided
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OS Version: Not Provided

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  • ag_tommy
    ag_tommy
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    @naveenbharathi

    For your privacy, safety, and security, we only answer account-specific questions/requests via our ticket system. Please reach out to us using support@1password.com. Be sure to use the email address tied to the account in question.

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