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How do I recover my master password?

PhilipShaver
PhilipShaver
Community Member

Can’t open password

Comments

  • PhilipShaver
    PhilipShaver
    Community Member

    My account did not show up. I went through this with the company about 2 to 3 months ago. I repeatedly requested a phone contact since we had problems understanding each other. Can this be in a family account? I have no idea.

  • PhilipShaver
    PhilipShaver
    Community Member

    So I created new account tonight. What is going on?

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @PhilipShaver!

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password:

    If you forgot your Master Password or you can’t unlock 1Password

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you:

    Recover accounts for family or team members

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

This discussion has been closed.