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I'm getting and error System(5) when trying to update to v. 7.8.820 on WIndows 10

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phlavats
phlavats
Community Member
edited October 2021 in 1Password 7 for Windows

Hi,
My update fails and 1password rolls back to pevious version. Here is the last line of my error log:
[2021-10-05 10:35:36.739286 -04:00] ERROR [opw_starter::transaction] opw-starter\src\transaction.rs:127: Failed to rename existing app folder: opw-base\src\error.rs:281 permission denied (error code 5: Access is denied.)

I tried closing the browsers and adding 1Password to the whitelist of my antivirus, to no avail.
Can anyone help me with this issue?
Thanks,
Peter

1Password Version: 7.7.819
Extension Version: 2.1.1
OS Version: Windows 10 Home v. 21H1
Referrer: forum-search:error (5) trying to update to v. 7.8.820

Comments

  • phlavats
    phlavats
    Community Member
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    Sorry, I should have tried this first - the Microsoft fix - reboot computer, problem solved!

  • ag_ana
    ag_ana
    1Password Alumni
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    Thank you for the update @phlavats! I am glad to hear that a reboot fixed things :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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