"Something went wrong"

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I tried to unlock 1Password in Safari today and all I could get was a “Something Went Wrong” page.
The safari extension is set to integrate with he app and usually it opens up the main window of the app, asking for my password, but today it seems like it can’t communicate with the app at all…

I collected logs in the Developer menu and I see:

[Debug] crypto tests: 14.111ms (background.js, line 2)
[Log] 👋 Initializing 1Password (background.js, line 2)
[Info] channel: stable (background.js, line 2)
version: 2.1.3
build: 20182 (15.1)
browser: Safari (15.1)
os: MacOSX (10.15.7)
[Warning] Promise timed out. openDatabase (background.js, line 2, x5)
[Error] Could not open the database due to:
Error: timed out trying to open database
(anonymous function) — background.js:2:1888891
asyncFunctionResume
(anonymous function)
promiseReactionJobWithoutPromise
promiseReactionJob
(anonymous function) (background.js:2:1889550)
asyncFunctionResume
(anonymous function)
promiseReactionJobWithoutPromise
promiseReactionJob
[Error] Unhandled Promise Rejection: Error: timed out trying to open database
(anonymous function) (background.js:2:2011497)
asyncFunctionResume
(anonymous function)
promiseReactionJobWithoutPromise
promiseReactionJob
[Error] Unhandled Promise Rejection: Failed to update context menu Error: No context menu item exists with identifier 'toggle-exclusion'.
[Error] Unhandled Promise Rejection: Error: ⛔️ Core error code: InvalidSession
[Error] Unhandled Promise Rejection: Failed to update context menu Error: No context menu item exists with identifier 'toggle-exclusion'.
[Error] Unhandled Promise Rejection: Error: ⛔️ Core error code: InvalidSession
[Error] Unhandled Promise Rejection: Failed to update context menu Error: No context menu item exists with identifier 'toggle-exclusion'. (x2)
[Error] Unhandled Promise Rejection: Error: ⛔️ Core error code: InvalidSession
[Error] Unhandled Promise Rejection: Failed to update context menu Error: No context menu item exists with identifier 'toggle-exclusion'. (x5)
[Error] Unhandled Promise Rejection: Error: ⛔️ Core error code: InvalidSession
[Error] Unhandled Promise Rejection: Failed to update context menu Error: No context menu item exists with identifier 'toggle-exclusion'. (x3)
[Error] Unhandled Promise Rejection: Error: ⛔️ Core error code: InvalidSession
[Error] Unhandled Promise Rejection: Failed to update context menu Error: No context menu item exists with identifier 'toggle-exclusion'.
[Error] Unhandled Promise Rejection: Error: ⛔️ Core error code: InvalidSession
[Error] Unhandled Promise Rejection: Failed to update context menu Error: No context menu item exists with identifier 'toggle-exclusion’.

Corentin


1Password Version: 8.4.0-22.NIGHTLY
Extension Version: 2.1.3
OS Version: 12.0.1

Comments

  • Have you tried quitting and restarting Safari? That error looks like there was a problem opening the local database. I'm curious if the database is indeed missing, or if something else is going on.

  • cortig
    cortig
    Community Member
    Options

    I sure did!! I’m away from he computer right now, but I’ll try again as soon as I have a chance. Thanks @chadseld

    Corentin

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Sounds good @cortig, thank you :+1:

This discussion has been closed.