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I paid for a Canadian subscription on Nov. 18. My account is now frozen.

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EricMaginnis
EricMaginnis
Community Member
in Memberships

I cannot get any replies from Support, other than a request to verify my email on Nov. 20. Despite a number of followup requests, I have not had one response. I sent them a copy of my invoice, showing it was charged to my credit card on Nov. 18. This is extremely frustrating.

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Referrer: forum-search:Account Frozen

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  • Ben
    Ben
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    Hi @EricMaginnis

    I apologize. It appears my colleague Josephine replied to your email about the same time you posted this message. Could you please check your inbox for her message?

    Thank you.

    Ben

  • EricMaginnis
    EricMaginnis
    Community Member
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    I have her message, Ben. I would like to know how to fix it.

  • Ben
    Ben
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    I understand. We'll be happy to continue the conversation via email so we can get to the bottom of it. :+1:

    Ben

This discussion has been closed.