EDF Energy not recognising email address field

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Styphon
Styphon
Community Member
in 1Password in the Browser

I'm trying to log into EDF Energy and my account details are stored in 1Password, however when clicking on the email field it doesn't give me an option to select my username (which is my email address). When I click on the extension icon I can see my account details, so I tried clicking on autofill and nothing happened.

1Password Version: 7.9.828
Extension Version: 2.1.4
OS Version: Windows 10 Pro 21H1 - build 19043.1415

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  • Styphon
    Styphon
    Community Member
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    It's worth noting that after manually entering my email and going to the next screen it recognised the password field fine.

  • ag_chantelle
    ag_chantelle
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    @Stryphon

    Thanks for reaching out! You're right, it appears we're having some trouble with designating the email address field on this page. I've reported this to our development team, hopefully we can implement a fix in an upcoming release.

    In the meantime, if you manually save an item for EDF with your email address - you can use our drag and drop feature to autofill your credentials. I realize it's not ideal, but should achieve what you're after. I apologize for the extra steps here.

    ref: dev/core/core#11417

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