invalid login information

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ericfan
ericfan
Community Member
in iOS

I quit a family group and have been add to a new one. And I can login and set up on my windows, but when I set up on my IOS, it shows "we found 1 account" which is forzen and were old one, and I tried to "add another account", and it shows invalid login information. I use QR code and manually. All information correct.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Dave_1P
    Dave_1P
    Options

    Hello @ericfan! 👋

    I'm sorry to hear that you're having trouble adding your new 1Password account to your iPhone. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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