how do I find which service I am using to sync?

I have restored my wife's acct but cannot sign in 1password on her safari tool bar. I want to check to see if problem is with "syncing"

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: mac 10.14.6
Referrer: forum-search:how do i find how I am syncing?


  • Joy_1PJoy_1P

    Team Member

    Hey @rnreynolds1 sorry to hear about the issues with 1Password in Safari for your wife. Just to check, are you able to sign in to her account from our site at Does your wife use the 1Password app, and is she signed in to the app?

  • rnreynolds1rnreynolds1
    Community Member

    I am not able to sign in to her account at the above link. I used her email address and secret key that is documented on her Emergency Kit but get the message: "Can’t sign in. The email address and Secret Key are not correct. Get help."
    My wife has installed the Safari 1password extension but does not use the app

  • Joy_1PJoy_1P

    Team Member

    That's odd @rnreynolds1. At this point, it's best for us to have you write in to our Memberships team so that they can further assist. Please send an email to [email protected] and include the following:

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