1Password was unable to complete installation and will roll back any chances

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Orado
Orado
Community Member
in Windows

Trying to install the upgrade got me this message, then I uninstalled 1Password completely and rebooted and tryd the latest install again.
Fails again

Setup error log:

[2022-02-10 12:22:06.828258 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:576: Setup logs path set to : C:\Users\ME\AppData\Local\1Password\logs\setup
[2022-02-10 12:22:06.832910 +01:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'nl-NL'
[2022-02-10 12:22:06.832976 +01:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for EN_US based on detected locale nl-NL
[2022-02-10 12:22:08.270327 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:490: Starting fresh install to 80500121
[2022-02-10 12:22:08.481551 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:267: Copying files to C:\Users\ME\AppData\Local\1Password\update
[2022-02-10 12:22:08.484059 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\ME\AppData\Local\1Password\update\8
[2022-02-10 12:22:11.795753 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:271: Renaming C:\Users\ME\AppData\Local\1Password\app to C:\Users\ME\AppData\Local\1Password\previous
[2022-02-10 12:22:11.795794 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\ME\AppData\Local\1Password\app to C:\Users\ME\AppData\Local\1Password\previous
[2022-02-10 12:22:11.991695 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\ME\AppData\Local\1Password\app to C:\Users\ME\AppData\Local\1Password\previous
[2022-02-10 12:22:11.992251 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:279: Renaming C:\Users\ME\AppData\Local\1Password\update to C:\Users\ME\AppData\Local\1Password\app
[2022-02-10 12:22:11.992290 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\ME\AppData\Local\1Password\update to C:\Users\ME\AppData\Local\1Password\app
[2022-02-10 12:22:11.994158 +01:00] ERROR [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:54: failed to rollback rename of C:\Users\ME\AppData\Local\1Password\app to C:\Users\ME\AppData\Local\1Password\previous. Error: The system cannot find the file specified. (os error 2)
[2022-02-10 12:22:12.131651 +01:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:156: failed to move app files. Error: Io(PermissionDenied)

Version is latest from this link: https://downloads.1password.com/win/1PasswordSetup-latest.exe

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10

Comments

  • Orado
    Orado
    Community Member
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    As always :smile: after trying and trying again finally it installed again. So case closed

  • AliH1P
    AliH1P
    Options

    Hey @Orado, I'm glad to hear you were able to install the update!

    Let us know if the issue ever reoccurs or if there's anything else we can help with 🙂

    Ali

This discussion has been closed.