android will not let me select autofill. It says "open system settings, and tap 1Password. Doesn't

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tshumphreys
tshumphreys
Community Member
in Android

Android ver12 UI 4.0
Galaxy S10 5G phone
I did the accessibility work around to get that going, but can not get autofill to turn on

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:autofill android

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  • ag_timothy
    ag_timothy
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    Hello @tshumphreys thanks for joining us on the community forum! Are you attempting to turn Autofill on with these steps: Open and unlock 1Password, tap Settings > Autofill, tap Autofill on, tap Open Settings, select 1Password, tap OK. If so, do you see an error message at any point? What happens when you select 1Password and tap OK?

  • tshumphreys
    tshumphreys
    Community Member
    Options

    After I sign in on the phone, I go to settings, auto fill. Both auto fill and accessibility have error message when I try to turn tabs on.

    To allow 1Password to use Autofill/accessibility, open system settings, and tap 1Password.

    So I go into my galaxy Settings and select apps and tap 1Password. Am i missing something in the error?

  • ag_timothy
    ag_timothy
    Options

    Hello @tshumphreys thanks for that information. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: url
    • Your forum username: username

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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