Windows desktop stopped syncing

SystemSystem

Team Member
edited January 30 in Windows
This discussion was created from comments split from: Force sync on desktop app?.

Comments

  • mbujarmbujar
    Community Member

    Windows desktop stopped syncing

  • mbujarmbujar
    Community Member

    Hello Ben,
    I use 1Password on iPhone (version 7.9.3) and on my corporate Windows desktop using Google Chrome browser. I do not use Windows extension for 1 Password as it is restricted (so I have to manually copy/past passwords when using desktop). Recently the smooth syncing between the devices stopped. When I insert a new login and password on iPhone, I do not see it on my desktop.
    Can you please help?
    Kind regards,
    Marcin

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @mbujar:

    I'm sorry you're running into issues getting your 1Password data to sync between devices. Do you have the 1Password for Windows desktop app installed on your desktop? If so, let me know which version, 7 or 8, and I can dig into it further with you. Thanks!

    Jack

  • mbujarmbujar
    Community Member

    It seems like there is no more problem. I find now the same number of passwords in both devices. I am not sure if syncing required more time (days) but for now it works ok.

  • AliH1PAliH1P

    Team Member

    Hey @mbujar, I'm glad to hear that your sync issue has been resolved. If the problem does reoccur, let us know and we'll be happy to investigate further 🙂

    Ali

  • dribnusdribnus
    Community Member

    I'm having the same issue. I don't use the Desktop app. How can I force sync?

  • PeterG_1PPeterG_1P

    Team Member

    Hi @dribnus - I'm sorry to learn of this potential sync issue you've encountered. What 1Password apps are you currently using? Once we know, we can focus our recommendations and troubleshooting to get this resolved for you.

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