Focus does not swtich to password text field when activation 1password via safari

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paulInOakland
paulInOakland
Community Member
edited March 2022 in Browsers (Edge, Chrome, Firefox, etc.)

MacOS version: 12.3
Safari version 15.4
1Password version 8.6
1Password for safari 2.2.3

When I try and activate !password via the browser, the window pops up but the focus is not set to the password text field. I have manually move the cursor to switch the focus

1Password Version: 8.6
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Nhat_Nguyen
    Nhat_Nguyen
    Options

    Hello @paulInOakland, Thank you for letting us know your issue. I have sent some time trying to lock and unlock 1Password but I couldn't reproduce your issue. 1Password always focus on the Password field correctly for me. In this case, please send us 1Password logs and a new diagnostics report from your computer with a recording of the issue if possible and I will get back with what I find.

    You can follow the steps here to create a diagnostics report from your computer:

    https://support.1password.com/diagnostics/

    You can try the steps here to create 1Password's logs: https://support.1password.com/cs/extension-console-log/

    Please attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: url
    • Your forum username: username

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

This discussion has been closed.