changing SIGN-IN ADDRESS

danielgoldberg
danielgoldberg
Community Member
in Families

Hello together,

I have a family account and I want to change the SIGN-IN ADDRESS because it still contains the name of my ex-girlfriend. I read a lot in the help pages and here in the forum, but didn't find the proper place to change the SIGN-IN ADDRESS.

Furthermore, I hope you can give me the correct hint to change this.

Thank you, Daniel

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Referrer: forum-search:SIGN-IN ADDRESS

Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @danielgoldberg:

    Given that this would require discussing specific account information with you, emailing in to us at support@1password.com and including a link to a thread would be your best bet. After you email in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your email conversation with us. Thanks!

    Jack

  • danielgoldberg
    danielgoldberg
    Community Member

    Hi Jack

    here is the support ID: [#QVR-13946-717]

  • ag_tommy
    ag_tommy

    Thanks @danielgoldberg

    Someone should be with you as soon as possible.

    ref: QVR-13946-717

This discussion has been closed.