1Password 7's import dialog vault popup has nothing in it when importing from 1password 6
Trying to import 1password 6 vault into 1password 7, but the "Import Into" popup is empty
Relevant thoughts on how 'dirty' my Mac is:
1. A year ago I tried to upgrade to 1password 7 desktop Mac (no subscription)
2. At the time, 1password 7 imported my old 1password 6 vault, and stored its v7 vault somewhere
3. Soon after, I uninstalled 1password 7, and reverted to 1password 6 (probably because my company's laptop protection prevented me from installing the new browser extensions without an admin password)
4. So I reverted to 1password 6, and have been using it for a year now, adding lots of new passwords to its vault
5. Now when I install 1password 7, it seems to find its 1-year-old vault, because I don't see any of my new passwords that I've added during the last year
6. I have gone back and forth several times today, installing 6 and 7, trying to get my new vault to show up in 7
7. Hopefully you can see the attached screenshot. I can't get 7 to choose from the popup, so I can't import from 6
1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: MacOS 11.6.4
Referrer: forum-search:import 1password 6 into 1password 7
Comments
-
Hello @granthulbert! 👋
I'm sorry to hear that you're having trouble upgrading to 1Password 7. That specific import tool is meant to help you import your 1Password 6 data into a 1Password account, do you already have a 1Password account and have you added the account to the 1Password 7 for Mac app?
If you don't have a 1Password account then are you syncing your 1Password 6 standalone vault using iCloud or Dropbox?
I look forward to hearing from you. 😊
0 -
Does signing up for a 1Password account require a subscription? I don't sync the vault; it's just on one computer, and if I need it on another computer (like when I buy a new one), I just copy the vault file over to the new computer. I don't ever want my vault file to leave my house, so I don't allow it on Dropbox or iCloud.
0 -
Thank you for the reply. A 1Password account does indeed require a subscription, it sounds like you have a license for 1Password 7 and you're using a standalone vault. Since your history with 1Password on your Mac is a bit complicated, I'd like to take a closer look so that I can better help you get everything working. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/128118/1password-7s-import-dialog-vault-popup-has-nothing-in-it-when-importing-from-1password-6
- Your forum username:
granthulbert - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
0 -
Oh, I was waiting for some kind of response from that email. Do I need to repost it here as well?
[#KDI-32382-815]
0 -
Thank you for sending in the diagnostics report. I've located your ticket and one of my colleagues will reach out to you soon. Thank you for your patience. 🙂
ref: KDI-32382-815
0
