Bug report: 1Password 8 app doesn't respond to touchscreen taps

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Netpog
Netpog
Community Member
in Windows

I cannot get any response from the Windows 8 Windows app by tapping the screen. All buttons ignore my finger and the device's stylus. The side-buttons on the stylus don't work either. 1Password 8 for Windows insists on a click from a system mouse.

Possible cause: I note that you detect mouse-over as I prepare to mouse-click. Perhaps you inadvertently treat mouse-over as a prerequisite?

WHY THIS IS A BUG: Although I can work-around by using a mouse, trackpoint, or touchpad, this presents a constant distraction. Because EVERY OTHER APP interprets taps (or stylus-touches) as mouse-clicks, I must remember to use a different method for your app, and only your app.

ENVIRONMENT: Lenovo X1 Yoga Gen 4 laptop in regular mode (i.e. with keyboard). Drivers are current.
Windows 10 Pro 21H2.
1Password for Windows 8.6.1

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • PeterG_1P
    PeterG_1P
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    Hi @Netpog, I'm sorry to learn you've encountered this issue. I believe this has been sorted out in the latest Beta release of 1Password 8.

    Could you try switching to the Beta channel, update the app, and do a quick sign out and back in again? This may well fix the issue, and if it doesn't we'll be happy to investigate further. 👍

    You can find the appropriate setting under ... > Settings > Advanced and set the release channel to Beta.

    I hope this is helpful!

  • Netpog
    Netpog
    Community Member
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    Peter, I did as you said, and installed 8.7.0 beta, and the problem is FIXED: I can use my touchscreen exactly as expected.

    Thanks!

  • Jack.P_1P
    Jack.P_1P
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    On behalf of Peter, you're very welcome @Netpog!

    Jack

This discussion has been closed.