Read first: Previous version support information

1Password Classic extension cannot verify the chrome browser identity

Options
c_hiller
c_hiller
Community Member
edited April 2022 in 1Password 3 – 7 for Mac

Hello,

since about 1-2 month the 1Password Classic Chrome extension cannot verify the chrome browser anymore.
I already tried the suggested solution: https://support.1password.com/could-not-connect/#for-all-browsers

But it doesnt help.

Google Chrome 100.0.4896.127 (Offizieller Build) (x86_64)
Überarbeitung ff0d0695743e65305d7194f9bd309e5e1c824aa0-refs/branch-heads/4896_88@{#4}
Betriebssystem macOS Version 10.15.7 (Build 19H2)
JavaScript V8 10.0.139.15
User-Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36

1Password Version: 6
Extension Version: 4.7.5.90
OS Version: macOS 10.15.7

Comments

  • Jack.P_1P
    Jack.P_1P
    Options

    Hi @c_hiller:

    Thanks for reaching out. On March 15, Google released Chrome 99, which contained a new code signing certificate. Because of this change, 1Password 6 for Mac no longer works in Chrome 99 or later. The last major update to 1Password 6 for Mac was almost 4 years ago, and as 1Password is a security product, we strongly recommend keeping it up to date.

    At this point, updating to 1Password 7 for Mac would be the best option if you want to continue using 1Password in Chrome. Please reach out to us directly at support+tradein@1password.com to discuss the options that are available now. After emailing in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and locate your email conversation.

    Jack

  • c_hiller
    c_hiller
    Community Member
    Options

    Hello Jack, thanks for your update. We will have a look into it.

This discussion has been closed.