...Syncing Issue: Win 10 and Android 12

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ethan417
ethan417
Community Member
in Windows

Hi
I changed the PW to one of my accounts via Win 10.
Later when I tried to access that account on my Android 12 device - I saw that 1PW had not synced the update.
I tried the sync function in 1PW on my phone - no luck.
How do I resolve this?
Many thanks

  • E

1Password Version: 7.9.828/7.9.2
Extension Version: Not Provided
OS Version: Android 12/Win 10

Comments

  • ag_mike_d
    ag_mike_d
    Options

    Hi @ethan417! I'm sorry to hear of the syncing troubles you're experiencing.

    After the password update on your Windows 10 device, can you sign in on 1Password.com, and is that password change reflected there? If not, you may be looking at syncing issue within the 1Password for Windows desktop app.

    If this is the case and 1Password for Windows is not syncing to 1Password.com, can you please provide some additional details via email to support+windows@1Password.com so we can help to investigate. Please do not post your these details in the forums.

    Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!

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