Ticketmaster doesnt work.

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rijaca
rijaca
Community Member
edited April 2022 in 1Password in the Browser

Chrome Version 100.0.4896.88 (Official Build) (64-bit).
1Password for Windows 8.6.1

80601001, on PRODUCTION channel

Addon version:

Version
4.7.5.90

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:ticketmaster doesnt work

Comments

  • Jack.P_1P
    Jack.P_1P
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    Hi @rijaca:

    I'm sorry to hear you're running into trouble. Just to confirm are you using 1Password 8 and the 1Password classic extension at the same time? 1Password 8 isn't compatible with the 1Password classic extension. 1Password in the browser is the only extension compatible with 1Password 8: https://support.1password.com/getting-started-browser/

    Let me know which extension you're using and I can definitely investigate further where you're running into trouble with Ticketmaster.

    Jack

  • rijaca
    rijaca
    Community Member
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    I have two:
    1Password extension (desktop app required)
    4.7.5.90

    1Password – Password Manager
    2.3.3

    Is there one I should uninstall?
    Thanks,
    Richard

  • DenalB
    DenalB
    Community Member
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    Hi @rijaca !

    If you are using 1Password 8 you should remove 1Password extension (desktop app required). This is the classic extension which is not supported by 1Password 8.

  • rijaca
    rijaca
    Community Member
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    I removed 1password extension but I have ticketmaster saved in 1password but it doesnt show up using all. All other website work fine.

  • DenalB
    DenalB
    Community Member
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    Hi @rijaca !

    There is a known issue with this website. Using the autofill popup from the extension should work as a workaround.

    Could you please check if this is working for you?

  • Jack.P_1P
    Jack.P_1P
    Options

    Hi @rijaca:

    @DenalB shared exactly the steps I would have shared (thanks once again for the assist 😎). If you use the Autofill button in the 1Password pop-up, does that improve your state of play? Let me know!

    Jack

This discussion has been closed.