Issue with 1Password Frozen Account

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acholmes
acholmes
Community Member
edited May 2022 in Lounge

Hi! I purchased 1Password over 10 years ago. Since I didn’t have a membership I didn’t create a Secret Key. I have been using facial recognition until I ran into a problem. I tried to login while using a visor and facial recognition failed a few times, so prompted me to enter the password, which I mistyped and now the account is frozen and requesting my email, secret key and password. Is there a way around it so I don’t have to enter the secret key? Thanks!!

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  • Ben
    Ben
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    Hi @acholmes

    I see you've already got an ongoing conversation with our team about this situation through email. To avoid duplicating efforts, I'm going to close this thread, but we'll be back in touch via email ASAP.

    Thanks!

    Ben

    ref: CZB-81474-427

This discussion has been closed.