[Bug] 1Password menu in Firefox, MacOS

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Nebes
Nebes
Community Member
edited June 2022 in 1Password in the Browser

Clicking the to expand the menu within the Firefox for MacOS 1Password extension displays a broken pop-up menu. Occurs with every attempt, including after quitting and relaunching Firefox.

1Password Version: 8.7.1
Extension Version: 2.3.3
OS Version: MacOS 12.4
Firefox version 101.0.1

Comments

  • paul.m_1p
    paul.m_1p
    1Password Alumni
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    Hi @Nebes:

    Thanks for reaching out to us here. 🙂 This is an odd one I've not come across. I'm sorry for the trouble you're seeing, and apologize for any interruption. I haven't been able to recreate what you've shown in your screenshot as of yet. Could you try clearing the cache in Firefox, and reinstalling 1Password?

    1. Clear your Firefox cache by following the instructions posted at this link -> Clear Firefox Cache.
    2. Right-click on the 1Password icon on your Firefox toolbar > Remove Extension.
    3. Install the newest version of 1Password from this link -> 1Password extension - Firefox
    4. Close and Open Firefox
    5. Try 1Password again.

    Let us know how things go. Cheers!

This discussion has been closed.