New user, stuck with 2 passwords

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donnacc
donnacc
Community Member
in 1Password in the Browser

New user with >50 log ins added so far. HELP! I changed my master PW to make it stronger, saved it, reopened 1Pass after quitting it, can see the PW listed when I check...BUT, I was not able to open 1Pass with that new PW. I had to revert back to my first PW in order to open 1Pass--which is not longer listed inside of 1Pass. ???? All this on my Mac.
2. Also, I set up multiple vaults in different categories. Now I wonder is this is a mistake. Is the information in my Personal Vault more secure. I am an individual, not using a family plan. Thanks so much.

1Password Version: brand new 6/22
Extension Version: Not Provided
OS Version: Mac 12.01

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  • Jack.P_1P
    Jack.P_1P
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    Hi @donnacc:

    Thanks for writing in. Since you've emailed us as well, continuing the conversation there would be your best bet. I'll let the team there know so they can follow up with you soon. Keep an eye out for our email to you!

    Jack

    ref: PIF-23458-725

  • donnacc
    donnacc
    Community Member
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    That would be much appreciated. Donna

  • Jack.P_1P
    Jack.P_1P
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    You're very welcome. Feel free to get in touch if there's anything else we can help you with in the future.

    Jack

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