Copy not working in v7.6.9 for iOS/iPadOS Safari extensions

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fort
fort
Community Member
edited July 2022 in iOS

For many months now (and several updates of 1Password on my mobile devices), it's been impossible to copy values from items. In other words, if I tap any field in an item and then tap Copy, my clipboard stays empty and I'm unable to use the value I need to copy. The only way to copy the value I need is to open the 1Password app and get it from there.

Is this a known issue and is there a fix? Thanks.

1Password Version: 7.6.9
Extension Version: Not Provided
OS Version: iPadOS 15.5
Browser:_ Safari

Comments

  • Dave_1P
    Dave_1P
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    Hello @fort! 👋

    I'm sorry that you're running into trouble copying passwords from 1Password in Safari. The issue seems to be that the copy function permissions get confused after an update, our team is working with Apple to try to improve this situation. Can you try following these steps to see if we can get copying working again?

    1. Open the Settings app.
    2. Tap Safari.
    3. Tap Extensions.
    4. Tap 1Password.
    5. Tap Other Websites.
    6. Tap/select Ask.
    7. Switch back to Safari (the app).
    8. Tap the aA / puzzle piece icon.
    9. Tap 1Password.
    10. Tap Allow.

    At that point you should be able to copy info from within the 1Password extension. Let me know how it goes. 🙂

    ref: dev/core/core#9820

  • fort
    fort
    Community Member
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    Thanks @Dave_1P, that worked! 👍🏻

  • Dave_1P
    Dave_1P
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    @fort

    I'm happy to hear that the steps in my post resolved the issue for you. 😊

This discussion has been closed.