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Offer 50% 3 Years don't work



  • MorcegolasMorcegolas
    Community Member

    @Ben thanks 🙏🏼 I’ll wait for your reply to subscribe.

  • ag_tommyag_tommy

    Team Member


    You have mail! Please continue the discussion with my colleagues.

    ref: /XEU-58857-748

  • ag_tommyag_tommy

    Team Member


    It looks as if you have mail too. Please continue the discussion with my colleagues.

    ref: MJS-51454-859

  • TonioTonio
    Community Member

    I wanted to subscribe but I do not see the offer anymore, even after I enter my payment informations. Then I actually paid, thinking it will apply the 50% off automatically, and still couldn't get the discount, may I get some help with that please ?
    Cheers :)

  • Jack.P_1PJack.P_1P

    Team Member

    Hey @Tonio:

    Reaching out to us via email directly at [email protected] to make sure everything was applied properly would be your best bet. After reaching out, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and locate your email conversation.


  • jimwhjimwh Junior Member
    Community Member


    I probably did something wrong during my conversion signup but I’m a Standalone License Trade-In client and wanted to take advantage of the 50% Off for 3 Years offer.

    The pre-advice of my upcoming billing is incorrect. From looking at a support thread, it appears that mis-billing can occur and to submit a ticket to get the problem resolved.

    The support ID is [#KFY-96274-228]

    Best regards! Jim

  • lfilipecrlfilipecr
    Community Member

    I also do not know what I did wrong, but I had my account frozen, and when I saw this 50% on the website, I add my details and an account was created under the same email but on my computer and phone still appears that the account is frozen.

    I believe that my support ID is [#IPU-96862-684]

    Could I have some support with this?

    Many thanks in advance,
    Luis Rodrigues

  • ag_tommyag_tommy

    Team Member


    Please continue the discussion with my email colleagues. Yep, that the support id. i appreciate you sharing it.

    ref: IPU-96862-684

  • ag_tommyag_tommy

    Team Member


    We have your ticket. Someone will be with you as soon as possible.

    ref: KFY-96274-228

  • setzersetzer Junior Member
    Community Member

    It appears that the 50% off for 3 years is only for folks converting from a license to a membership. Are there are any discounts for loyal customers? I've been around since 1password v3. I get a modal popup every few days when I open password with this offer. To rub salt in, there's a persistent reminder in the lower left corner of the 1password app window.

    Why offer me a discount I can't use?

  • Dave_1PDave_1P

    Team Member


    I'm sorry to hear that you're seeing a persistent upgrade offer if you're already using a 1Password membership. So that we can take a look at this, as well as look into any discounts that might be available, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • setzersetzer Junior Member
    Community Member

    Dave_1P, thanks for your reply. I have followed your instructions. My Support ID number is:


  • Laura_1PLaura_1P

    Team Member

    Thanks so much @setzer! It looks like we're in touch with you via email so we'll let our Billing team work their magic. 🙂

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