Please help - Migrated to M1 now password not accepted

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uimike
uimike
Community Member
in Mac

I've just migrated my macbook pro intel to an M1, that went fairly well, but 1Password is not accepting my existing password. And there is apparently nothing I can do... no topbar menus, no buttons, no clickable links.

1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS 12.5
Browser:_ Safari

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  • uimike
    uimike
    Community Member
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    Update - the password works for the browser version, and also for 1Password 7 (when I reinstalled it). As soon as I upgrade to 1P 8 again, the password is not accepted. Puzzled here...

  • Jack.P_1P
    Jack.P_1P
    Options

    Hi @uimike:

    Are you able to log in to my.1Password.com using your email address, Secret Key, and account password? Let me know, and I can take a closer look.

    Jack

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