Cannot update forum profile email
I am trying to update my profile email, but I’m getting “Usernames must be 3-20 characters and consist of letters, numbers, and underscores.” which is weird for 2 reasons:
- My username already fits into these requirements.
- I’m not even trying to change my username.
Can someone look into this?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iPadOS 15.6
Browser:_ Safari
Comments
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@"nick"
As we'll need to look into your account (I also do not want you to reveal your new email in this open forum), I would like to ask you to please email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question.--
I highly suspect the underscores in your name are the issue. We recently disallowed them due to troubles like this. I would recommend us talking about changing that so you do not encounter this again at a later date. If you would like to skip emailing us, I can change your forum name and see if that allows you to proceed. If that's ok please indicate something you might like. Please abide by the community standards. Also, adding numbers to the end helps a lot as most common names are taken.
Edit: See my trouble @ ing you above.
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Hey Tommy,
Is it the fact that it begins and/or ends with an underscore?
You can try changing my username to “nick_g” and see if that helps? I’ve already checked and I don’t think it’s taken.
If not, I’ll think of something without underscores altogether.0 -
No the underscore is the problem, at least that's what I found in the last few folks I have talked with. I would recommend removing it outright.
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Sure, please change it to “nickgg” then, see if that helps.
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All good now, no issues after the change. Thanks.
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