Multiple logins – iPad

Hey there @pixycz

Do you see a suggested Login on the keyboard, a bit like this example from an iPhone?

If so, that's iOS's own Password AutoFill system deciding which item to suggest and isn't governed by 1Password. (1Password can only provide the information that iOS requests and can't decide what iOS does with it after that.)

You can turn these suggestions off, so that you always just see the "🔑 Passwords" button on the keyboard instead, if you'd prefer. Here's what to do:

1. Open and unlock 1Password.
2. Tap the account and collection chooser at the top of the sidebar and tap Settings...
3. In the Autofill section, turn off "Show filling suggestions".

That way, you can tap the "🔑 Passwords" button on the keyboard, and you'll be shown all matching Logins at the same time. Then you can choose the one you want with a single tap.

If you're seeing something different, please let me know, and if you can take a screenshot to show me, that would be even better: Take a screenshot on your iPad 🔍👀 Check that no personal information such as any email addresses, usernames, passwords, your credit card number, Secret Key or account password are visible.️ If there is personal information visible, use Markup to cover it up. Don't use the chisel-tip marker to do this, because it's slightly transparent.

I look forward to hearing from you. Let me know if you have any questions or need any further help. :)

— Grey

@pixycz

Ah, I see. The big blue button there might make a suggestion on which Login to use, but that suggestion is made by iOS's Password AutoFill system, rather than 1Password. iOS will ask 1Password for any suitable Logins, and their usernames and passwords, then it will decide on its own which one to offer you. We don't have any say over which item is suggested, unfortunately. If you find that the suggestion is consistently wrong, you can turn it off, so that you just see the "🔑 Passwords" button on the keyboard instead. That way, you can tap the "🔑 Passwords" button and choose the correct Login with a single tap. That might be how you had it set up in 1Password 7.

Here's what to do:

1. Open and unlock 1Password.
2. At the top of the sidebar, tap the account and collection chooser and tap Settings...
3. In the AutoFill section, turn off "Show filling suggestions".

Then, when you go to a website and are asked to sign in, you'll see this instead:

You can redownload 1Password 7 from the Purchases section of the App Store, but it sounds like the setting I've mentioned above is more likely to be the cause of the problem. Give that a try and let me know how you get on. I'll be here if you need further help.