1Password 8 hanging with spinning beach ball of death!!!!

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whoeveriam
whoeveriam
Community Member
in Mac

In the last few weeks 1Password (v 8.9.4 -80904044, on PRODUCTION) has been hanging. This occurs randomly when I click either the icon in a web browser (Firefox) or the menu bar icon. Force quitting and restarting the app doesn't work, as the app starts back up, hangs, and I get the spinning ball again. I have to restart the computer to get it to stop hanging. Any ideas?

1Password Version: 8.9.4
Extension Version: 2.3.8
OS Version: macOS 12.6
Browser:_ Firefox

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  • Dave_1P
    Dave_1P
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    Hello @whoeveriam! 👋

    I'm sorry that 1Password 8 is freezing on your Mac. Can you update to either macOS 12.6.1 or macOS 13 and then try to reproduce the issue again? If the beach ball occurs again then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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