Problems with adding generated passwords.

avspinball · October 2022

I'm have a few issues. This is occurring in chrome, vivaldi, firefox and edge. When I create a new account on a website and I get to the password field, 1passord pops up with a generated password to use. When I go to click to use it nothing happens. If I open the extension and go to generate I'm unable to fill, again I click and nothing happens. So, I copy the generated password into "create a new login" on the desktop app along with my username and website address it does not show up in the extension for about 30 minutes. Like a failure to sync.
This has been happening for a few weeks now hoping to see if an update fixes it.
This maybe an issue on my side since it happens on every site I try and all my browsers but have no idea where to begin.
Extension 2.4.7
Desktop app 8.9.5
Thanks for your help.

1Password Version: 1password for families
Extension Version: 2.4.7
OS Version: windows 11 pro
Browser:_ Not Provided

Ekalb · October 2022

Hello,
You are using a beta version for the extension (2.4.7).
Have you tried with 2.3.8 available here: https://chrome.google.com/webstore/detail/1password-–-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa
Remove 2.4.7 then install 2.3.8

avspinball · October 2022

I think that did it.
Thanks!

ag_mike_d · October 2022

Hello @avspinball,

I'm happy to hear that that reverting versions helped, thanks @Ekalb for the suggestion.

This is a known issue that the team is working to resolve and I've included your report there. In the meantime, if you'd like to return to the BETA or continue to have this issue otherwise, we've had some success with users locking and unlocking the extension (or app). I hope that helps!

Please let us know if you have any other questions!

ref: dev/core/core#17386