Windows Desktop Beta 8.9.7 crashing on wake from sleep

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eleightondick
eleightondick
Community Member
edited November 2022 in Desktop betas (Mac, Windows, and Linux)

The latest beta version is crashing every time my machine wakes from sleep. The application error displayed in the dialog box is fairly generic, but I can capture it the next time it happens.

This is on Windows beta version 8.9.7-80907031.

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Not Provided

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  • GreyM1P
    GreyM1P
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    Hey there @eleightondick

    Sorry to hear you're having trouble with crashes. If you're able to copy and paste that crash message (or screenshot all of it it with Shift + Win + S) and email it to us at support+windows@1password.com, one of the team can take a look and see what's going on.

    You'll get an auto-reply from BitBot with a conversation number, of the form [#ABC-12345-123] – if you can post that here, I'll make sure your email reaches the right team to help. :)

    — Grey

  • eleightondick
    eleightondick
    Community Member
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    I finally was able to capture the dialog. The conversation number is [#FCT-37946-947].

    Ed

  • GreyM1P
    GreyM1P
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    @eleightondick – I can see your email has been picked up by the team, so I'll close this thread and let the conversation continue there. :)

This discussion has been closed.