have upgraded to 1P8 but I logged in using 2 accounts and now the non-family account is frozen

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grotem
grotem
Community Member
edited November 2022 in Families

I am a remote family member and have upgraded to 1P8. The non-family account also appears to be accessible to other family members. How do I prevent this?

1Password Version: 8.9.8
Extension Version: moz-extension://816be214-370f-4ba8-8de6-a3f327db34
OS Version: macOS Ventura 13
Browser:_ Firefox
Referrer: forum-search:have upgraded to 1P8 but I logged in using 2 accounts and now the non-family account is frozen

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  • GreyM1P
    GreyM1P
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    Hi there @grotem

    For any account-related queries, it's best to email us at support+forum@1password.com. You'll get an auto-reply from BitBot which gives you a conversation number, which looks like [#ABC-12345-123], and if you post that here, I'll be able to direct your message to the right team to help. :)

    — Grey

  • grotem
    grotem
    Community Member
    Options

    SAJ-68468-651

  • GreyM1P
    GreyM1P
    Options

    @grotem

    Thanks very much. I can see that my colleague Marcus replied to you about 3 hours ago, so I'll close this thread to avoid duplicate answers. :)

This discussion has been closed.