How to override existing roboform so 1p will fill and log in

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tomseeley
tomseeley
Community Member
edited November 2022 in Windows

Ive just installed 1p and i'm having a lot of learning curve problems. One is that even when I log completely out of existing roboform 1p won't fill login fields in a password I've imported; it merely lets me choose to activate roboform to log in via roboform. That's obviously the opposite of what I want. And i certainly will never uninstall roboform before I am well and truly certain I can use 1p and I like how it works.

What should I do to make the passwords I've successfully imported from roboform work like "fill and log in" passwords should?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: win 10
Browser:_ firefix

Comments

  • Ekalb
    Ekalb
    Community Member
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    Hello,
    Without uninstalling anything, you can try by disabling Roboform extension in your browser and check if you have enabled 1Password extension in your browser.
    1Password extension for Firefox: https://addons.mozilla.org/en/firefox/addon/1password-x-password-manager/

  • tomseeley
    tomseeley
    Community Member
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    Disabling the 1P extension in FF did work. Thank you.

  • ag_mike_d
    ag_mike_d
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    Hello @tomseeley,

    Thanks for your message and using 1Password! I'm sorry for the troubles you've encountered.

    @Ekalb is correct, thanks for the assist. To use 1Password in a browser to fill credentials, you can disable other password managers or extensions and install 1Password in the browser. Once installed, you can learn more about using our extension here:

    Get started with 1Password in your browser

    If you have any further questions or concerns, please let us know!

  • tomseeley
    tomseeley
    Community Member
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    ag-mike-d

    Thx. But as I just posted in a new comment to another msg, I simply cannot make FF or 1P work the way the help msgs say they will. I cannot get past any 1P file that says it's not installed in my browser even when I know for a fact FF says the 1P extension IS installed!

  • ag_mike_d
    ag_mike_d
    Options

    Hi @tomseeley,

    Sorry for the delay in response. I've located the other message you've mentioned and see that my colleague Grey had replied here. When you have a moment, could you take a look and follow up there with the requested customer support ID?

    I've also closed this conversation so as not to have multiple threads. Thanks!

This discussion has been closed.