紧急！1Password8 无法打开，也无法卸载。如何解决。现在只能通过EDGE使用。

你好 @MRXingZhi,

谢谢你的留言。

很遗憾听到你遇到了 1Passsword 不响应的麻烦。在启用了网络的安全模式下重启 Windows，然后再次尝试使用 1Password，是否有助于解决这种行为？

• 启用网络的 Windows 安全模式

如果您仍然有问题，我想请您从您的Windows电脑上创建一个诊断报告。

• 发送诊断报告（Windows）

将诊断报告附在一封电子邮件中，地址为support+forum@1password.com。

在您的电子邮件中请包括。

• A link to this thread: https://1password.community/discussion/135166/紧急-1password8-无法打开-也无法卸载-如何解决-现在只能通过edge使用#latest
• 你的论坛用户名: MRXingZhi.

关于卸载和重新安装的尝试，在给支持团队的信息中，你能不能也让我们知道你看到的错误信息是什么，如果有的话？

你应该收到我们的BitBot助手的自动回复，其中有一个支持ID号码。 请在这里公布该号码。 非常感谢!

Hello @MRXingZhi,

Thanks for your message.

I'm sorry to hear of the troubles you've been encountering with 1Passsword not being responsive. Does restarting Windows in Safe Mode with Networking Enabled and then trying to us 1Password again help with this behaviour?

• Windows Safe Mode with Networking Enabled

If you continue to have issues, I'd like to ask you to create a diagnostics report from your Windows PC:

• Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/135166/紧急-1password8-无法打开-也无法卸载-如何解决-现在只能通过edge使用#latest
• Your forum username: MRXingZhi

Regarding the uninstall and reinstall attempts, in that message to the support team, could you also let us know what, if any, error messages you are seeing?

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!