Apple Watch Unlock Stopped Working

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Comments

  • VirgilBoy
    VirgilBoy
    Community Member
    edited November 2022

    I am also having exactly the same problem recently. The Apple Watch unlocks the Mac just fine, but does not unlock 1PW as it should frequently. As mentioned in other comments, toggling the system setting for the Apple Watch unlock off, and then back on cures it temporarily.

    When you contact Apple support and they find out that the Apple Watch unlocks the Mac and authorizes installations, etc., they are just going to toss the ball back to 1Password. IMHO!!

  • Dave_1P
    Dave_1P

    @JamesHenderson

    Sorry for missing your question. Tommy and I (both on the support team) aren't able to answer that question but I've passed it along to the development team to see if there are any levers that they can pull from their end if this does turn out to be a macOS issue. Since you're running into the issue with multiple apps on your Mac (not just 1Password) I do recommend reporting the issue to Apple from your end as well. 🙂

    -Dave

  • buckZor
    buckZor
    Community Member
    edited February 2023

    Unlock with Apple Watch used to work WONDERFULLY with 1Password 7 on my Macbook Pro. Now, after upgrading to 1Pass 8, it is SO hit and miss, sometimes it's available and works fine, sometimes it's available (little watch icon in the login box) but doesn't work, application just wiggles and sometimes it's not even available. I have a modern apple watch (series 7) it's running current WatchOS. Running current Ventura MacOS. Are you guys working on this? It's making me crazy, my 1Pass logins (and I have TWO accounts) are very long and complex!!!

  • ag_tommy
    ag_tommy

    @buckZor

    The issue is under investigation for sure. The issue so far has consisted of entirely Ventura reports. For this reason it seems it might be an OS related change (or bug) of some sort. I apologize for the trouble; you're not alone. You description aligns with the other reports I've had.

  • FutureOak
    FutureOak
    Community Member

    Anecdotal, but unlock with Apple Watch seems more reliable after upgrading to macOS 13.2

    I think it fails maybe once or twice per work day now, where as before it would work properly once or twice per day.

  • buckZor
    buckZor
    Community Member

    I should mention, unlocking my mac with my apple watch works without incident, I do it multiple times in a day. Right after unlocking the Mac with the watch, I want to unlock 1Pass with the watch and that's where it all falls apart. I am on the latest build of Ventura.

  • ag_tommy
    ag_tommy

    That's correct @buckZor in that unlocking the Mac seem to be unaffected.

  • benedickmiller
    benedickmiller
    Community Member

    Apple-watch unlock for 1Password has stopped working for me recently. It used to work fine. Apple watch unlock will unlock my Mac. When 1Passwords opens it shows that it is waiting for approval on the Watch, but nothing happens on the watch. When clicking the watch icon to use watch to unlock 1Password App nothing happens on the watch. This used to work.
    Intel iMac, MacOS 13.3.1 (a) watch OS 9.4 1Password for Mac version 8.10.4 I have tried disabling unlock with watch in 1Password & Mac Preferences, restart, re-enable. etc. I have tried a couple of times. I can't get it working. Any ideas?

  • ag_tommy
    ag_tommy

    @benedickmiller

    Off-hand, it sounds like the OS issue we have filed with Apple regarding unlocking. We'd be happy to look at a diagnostic report to confirm that, if you'd like to send one over. The tl;dr is that this will need help from the OS side, assuming of course that you are experiencing the issue I have in mind. It affects users on Ventura and both Intel and Apple Silicon Macs.

    1. Open 1Password.
    2. Press command and comma. The 1Password preferences will open.
    3. Tap Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: benedickmiller

    • A link to this thread: https://1password.community/discussion/comment/685357/#Comment_685357

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • benedickmiller
    benedickmiller
    Community Member

    Thanks, I have sent the email, support ID number: [#HBF-37437-413]

  • ag_tommy
    ag_tommy

    Thanks @benedickmiller

    ref: HBF-37437-413

  • benedickmiller
    benedickmiller
    Community Member

    Since the last few days unlocking 1Password with Apple Watch works again, as before :)

  • Dave_1P
    Dave_1P

    @benedickmiller

    Thanks for the update! I'm glad that things seem to be working now, if you run into the issue again then please reply to the email support ticket if you have any other questions.

    -Dave

  • Dave_1P
    Dave_1P

    Hello everyone,

    Our development team is having trouble reproducing the intermittent Apple Watch unlock behaviour that you reported when using the latest version(s) of watchOS (9.5.2) and macOS (Ventura 13.4.1).

    We'd like to know if you're still experiencing the issue and, if you are, to let us know what versions of watchOS and macOS you're currently running. If you're not already on the latest version of both watchOS (9.5.2) and macOS (Ventura 13.4.1) you can update to them by following these steps:

    Let me know if you can still reproduce the issue, and what specific versions of watchOS and macOS you're running, and I can pass along your report to our development team.

    -Dave

    ref: dev/core/core#18393

  • rmpel
    rmpel
    Community Member

    I am not a 1Password/AgileBits developer, I am a long time 1Password user (and loving it!), so my response here is not official advice, but this shorter method did solve my occurrence of this problem;

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch"). (Skip this step if you don't see the option.) AND QUIT 1P
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
    3. Turn off your Mac.
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac.
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
    7. Open 1P, Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch"). AND QUIT 1P and reopen once more

    Also, in Ventura, the location of the MacOS option is different;
     > System Preferences > Touch ID & Password > Toggle the Apple Watch toggle for the watch you are using (there could be more ;) )

    Thanks @Dave_1P for the excellent support for all these years!

    R.

  • Dave_1P
    Dave_1P

    @rmpel

    Thanks for sharing those steps, hopefully they'll help others. According to our developers, it seems like the issue is related to a deeper problem in how macOS handles the connection with a user's Apple Watch. A bug report has been filed with Apple and we're continuing to investigate to see if this behaviour can be improved from our end while Apple investigates from their end.

    -Dave

This discussion has been closed.