Changed MasterPassword; logged back in; Categories says Your Vault looks empty. Where's saved info?
Changed MasterPassword and changed 10 min auto lock out to 2 minutes. After 2 minutes, we logged back in. Pressed Categories which used to list our saved info, now it says "Your Vault looks empty." Where's saved info?
1Password Version: 8
Extension Version: Not Provided
OS Version: iphone
Browser:_ Not Provided
Referrer: forum-search:Changed MasterPassword; logged back in; Categories says Your Vault looks empty. Where's saved info?
Comments
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correction to above: IPassword Version 7; iPhone 13; Chrome (most likely).
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Hello @JHGlatt! 👋
I'm sorry that you're having trouble seeing your items. Just to confirm: are you currently using 1Password 7 or 1Password 8? With the launch of 1Password 8 for iOS, 1Password 7 for iOS is no longer supported and will only receive important security updates. I strongly encourage you to update to the latest and greatest version as soon as you have the chance.
That being said, can you try the following:
- Open and unlock 1Password 7 on your iPhone.
- Tap the Categories tab at the bottom of the app
- Tap on the vault icon in the top left corner of the app and then tap on All Vaults. Tap Close if All Vaults is already selected.
- Tap All Items
Do you see your items now? If that doesn't work or you're already using 1Password 8 then let me know.
-Dave
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