Suddenly required to use my password every time I try to log in
This has recently started happening on my iPad. Not sure what to change in settings.
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I’m having trouble logging in to websites because I’m required to enter my 1P password every time.
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Hi SarasotaGirl, You don’t mention which 1pw version you are using. If you are using 1PW8 on iOS, this sounds like the private enclave bug I have encountered as well and have been corresponding with AgileBits about for months. It requires re-entering my password on each use of 1pw on my iphone even when 1pw is already open and logged into. If this is the problem you are having, there is now after many months evidently a fix, but it is not being made available to paying customers for some reason. Sounds like it will be months more before it is made available.
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Hello @SarasotaGirl! 👋
I'm sorry that you're being prompted for your account password more often than expected. Do you have either Touch ID or Face ID enabled for 1Password on your iPad? Are you prompted for your account password only when filling logins into websites or each time that you unlock the main 1Password app from your home screen?
Please also let me know which version of 1Password you're using on your iPad. I look forward to hearing from you. 🙂
-Dave
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Thank you for commenting! I've replied to your other thread and one of my colleagues will reply to your email as soon as possible. 🙂
-Dave
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What is the fix for this?
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Hi DAD004, the updated versions of the iOS and iPadOS 1PW apps in the app store fixes everything! It is grand!
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Thanks for the help @richard-w
@DAD004 Let us know if you continue to have trouble after updating. Or if you think its a different issue. We'd be happy to help.
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I'm running 8.10. That appears to be the latest build.
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My issue sounds like this from Jan 27th:
Hi SarasotaGirl, You don’t mention which 1pw version you are using. If you are using 1PW8 on iOS, this sounds like the private enclave bug I have encountered as well and have been corresponding with AgileBits about for months. It requires re-entering my password on each use of 1pw on my iphone even when 1pw is already open and logged into. If this is the problem you are having, there is now after many months evidently a fix, but it is not being made available to paying customers for some reason. Sounds like it will be months more before it is made available.
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The resolution is live in 8.10. 🎉 Try the following, please.
Unlock with your password and then lock 1Password. Are you prompted for Face/Touch ID? If not, restart the app Apple Support - Close an app on your iPhone or iPod touch unlock and then toggle the Face/Touch ID setting off/on within 1Password. Restart the app once more. Is this fruitful?
The previous steps have been very useful for the majority of folks. If you continue to have trouble the next step would be to remove and reinstall the application. Out of all the folks I've talked to, I think a scant few needed the reinstall steps. I'm hoping you'll not need them.
- It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password.
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Sounds good @DAD004 If you find you're not getting relief it could be something different. If you continue to have trouble send us an email and we can gather logs if needed. Please email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question.I have not set up Face/touch ID on my phone.
This is likely the cause. Have you adjusted your auto-lock settings? 🔒 How to set 1Password to lock automatically I recommend Face ID when possible, assuming you don't mind using it. It's a huge productivity booster for myself.
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support+forum@1password.com. Is that correct with the + sign?
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I have tried these steps and it’s not working. I’m running “1Password for iOS 8.10.0 81000052, on PRODUCTION channel.”
On my iPad, I can not toggle the FaceID setting; it is greyed out.
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I've seen a couple like that in passing. Have you tried reinstalling the app?
- Make time to be certain that all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit don't forget to record your password before reinstalling.
If a reinstall it not helpful. It's time to get you before my email colleagues with a diagnostic report in hand. Here's how to create and send the report should you need to do so.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
sdimbert A link to this thread:
https://1password.community/discussion/comment/677949/#Comment_677949Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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I reinstalled the app… no change. I then sent in the diagnostics but have not yet received a response.
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Grey on the support team identified the problem. My iPad’s OS updare was hung. Once I solved that issue, everything worked.
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Thank you.
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When can I expect to hear something?
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It looks like one of my colleagues replied to you on February 23rd, if you don't see their email then please check your Spam/Junk folder. If you still don't see the email then please send a new email to support+forum@1Password.com . After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to make sure that you get a reply as soon as possible.
-Dave
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NXG-47649-986
I opened a new one.0
